Refund policy

REFUNDS
The provision of goods and services by Being Nutrition (Pty) Ltd is subject to availability. In case of unavailability, Being Nutrition (Pty) Ltd will, where possible, offer a substitute product or refund the client in full within 30 days.

RETURN POLICY
Being Nutrition (Pty) Ltd offers a 7-day return policy, which means customers have 7 working days, after the delivery date to request a return, however, only in cases where the product is damaged, expired or defective.

To be eligible for a return, the return-goods must be in the same condition as upon delivery, unworn, unused, with tags, and in its original packaging. Customers would also need the receipt or proof of purchase together with their order number.

To start a return, contact Customer Care at hello@beingsupps.com
When contacting Intelligent Being Nutrition (Pty) Ltd please provide your order number as well as pictures as proof and reason for your return request.
Being Nutrition (Pty) Ltd reserves the right to decline any return request should the product/goods not be in the same condition as delivered (e.g. if the goods have been opened, used, damaged by the customer). If the return request is accepted, the customer will be sent a return shipping label, as well as instructions on how and where to return the package. Items returned without a return-request will not be accepted and refunded. Customers are liable for the return fees.

EXCEPTIONS / NON-RETURNABLE ITEMS
Certain types of items cannot be returned, e.g. perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalised items), and personal care goods (such as beauty products). Being Nutrition (Pty) Ltd also do not accept returns for hazardous materials, flammable liquids, or gases.
Please contact Customer Care at hello@beingsupps.com  if you have questions or concerns about your specific order.

Unfortunately, Being Nutrition (Pty) Ltd does accept returns on sale items or gift cards.

DAMAGES & ISSUES
Customers are to inspect the delivered item(s) upon receipt. Any defective, damaged or incorrect item(s) needs to be reported to Being Nutrition (Pty) Ltd within 7 working days of delivery.

Being Nutrition (Pty) Ltd will arrange collection of the return-goods and notify the customer via email once the return-goods have been received, inspected and whether the refund request has been approved or declined. If approved, refunds will be processed via EFT and the customer is to provide us with their banking confirmation details. Please be aware that it can take some time for the bank or credit card company to process and post the refund.